Terms & Conditions

Making a purchase

Your order represents an offer to us to purchase a product. Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order. All orders are subject to acceptance and product availability.

You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You also will be responsible for paying any applicable taxes and shipping/handling relating to purchases online.

All prices shown on the website are in pounds sterling and inclusive of VAT.

You must check all the details on this confirmation email are correct and contact shop@thehawksmoor.com as soon as possible if any details are incorrect

All prices listed on hawksmoor.com are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax.

Gift cards

Gift cards are valid for two years from date of purchase.

Postage

Our books are sent using courier at £4.89 per book and other items will be sent using royal mail. Our standard UK delivery charges are set at £1.73 for Recorded Signed For delivery or free by first class.

Please allow up to five working days for orders to be delivered. Sometimes recorded delivery items may take longer. At peak delivery times such as Christmas, normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time. We take no responsibility for Royal Mail delivery times.

We use secure packaging to prevent the products from damage however we cannot accept liability for damage caused by third parties.

Returns policy

If you decide to send back the items, you have the right to do so within 7 days of receiving your goods. Please email shop@thehawksmoor.com to do so.

We will refund you within 30 days after arrival of the article. It must be undamaged and not used. We also advise that you send any items recorded delivery as Hawksmoor takes no responsibility for items being lost while returned to us.

Should you cancel your order, we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. You can expect a refund in the same form of payment originally used for the purchase, within 3 weeks of our receiving your notification that you wish to cancel the order and all refunds will appear in your account.

Christmas delivery

Please be aware that the final order date for guaranteed Christmas delivery for 2016 is the 15th December.