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Hawksmoor at Home Bulk Orders – Terms & Conditions

Payment

  1. Orders are not confirmed until full payment has been received along with your bulk order form with all recipients’ delivery and contact information.
  2. Payment can be arranged via Bank Transfer or Stripe Online Payment link.

Delivery

  1. All cook-at-home meal kit boxes include nationwide delivery to mainland Great Britain on Thursdays, Fridays and Saturdays (£5 for Saturday delivery).
  2. We can only offer the boxes as sold on the website, we are unable to customise/bespoke these in any way.
  3. Order cut off is 12 noon Friday, the week before your first delivery.
  4. Cocktails, spirits and other drinks products are shipped separately and incur £6.50 delivery fee per delivery address, or free if the order delivered to each recipient is over £50.
  5. Drinks products will arrive separately to meal kits and will arrive 2 to 4 working days from ordering.
  6. We cannot deliver to Northern Ireland and some exclusions apply to Scotland due to transit time required.
  7. All deliveries are made by DPD, tracking information will arrive via email or text before 11am on the day of your delivery date.
  8. If you make arrangements directly with DPD such as leaving in a safe place or with a neighbour, we cannot take responsibility for lost items and this can only be dealt with directly with DPD.
  9. If buying a meal kit for a special occasion or event, we would recommend ordering to receive the day before.

Allergens and consumption

  1. Unfortunately, as food allergens are present in our kitchen, I am afraid we cannot guarantee any food/menu items will be completely free from a particular allergen.
  2. Furthermore we cannot substitute or add to your box, for dietary or allergen reasons.
  3. Please consume all food contents by Sunday, in the same week of your delivery date.
  4. All food items should be placed in a refrigerator once the box is delivered.
  5. Items are not suitable for home freezing.

Promotion code (where applicable)

  1. Only one promotion code can be used per order.
  2. Promotion codes are not valid in conjunction with any other promotion.
  3. Excludes gift cards, wine cases, and cook books.
  4. Promotion codes cannot be applied to previously placed orders.
  5. Promo codes are not transferable or redeemable for cash or credit.
  6. Hawksmoor reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.
  7. Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.

If you have any questions please contact the Hawksmoor at Home team hahfeedback@thehawksmoor.com