We have always taken the safety of our staff and customers extremely seriously and tried to achieve what we would consider a gold standard for the industry. In light of the current Coronavirus pandemic this has never been more important. We are opening with the same philosophy that has always under-pinned health and safety and hygiene at Hawksmoor: we work extremely hard behind the scenes to make everything as safe for our staff and customers as possible, so that when you come and sit in our restaurants everything will feel as normal as possible.
We are lucky to have restaurants where social distancing is relatively easy, to have been invited to consult with government on the guidance over the last months as part of their technical team, and to have the resources to ensure we go above and beyond that guidance in terms of cleaning, training and employing third parties to audit us as Covid-secure. Below is a high-level summary of our approach, but for a more belts-and-braces version we will be providing more information a week after the government publishes its final guidance.
The fundamental principles that underpin government guidance are that the low contagion risks associated with Covid-19 in restaurants are best diminished further via social distancing, enhanced hygiene, specific risk assessments and careful management of our workforce – for example with enhanced hygiene training and daily health checks for staff.
As well as following all these guidelines we have also worked with our specialist cleaning contractors and our specialist health and safety consultants to develop a Covid-safe standard for Hawksmoor restaurants that we believe also represents a gold standard and on which we are audited, not just by Environmental Health Officers but also by our central team and own consultants. This includes regular disinfecting of surfaces and key hand contact points throughout the restaurant.
We want you to feel as relaxed and content as possible at Hawksmoor. That may mean you have requests that reflect your own view of risks – disposable napkins or menus for example – and, as with any reasonable customer request at Hawksmoor, you should feel free to ask and we will do whatever we can to make you feel comfortable during your visit. We also ask that you follow the latest government advice on wearing a face mask when entering and moving around the restaurant.
Our experience is that customers appreciate Hawksmoor doing what it has always done and offering people a haven from the outside world, where you can enjoy your meal with the people you’re eating and drinking with without being confronted by a sterile environment or having our extensive regime to ensure your wellbeing too overt.
As you no doubt know the rules around being Covid-secure are regularly changing and can be difficult to keep up with. We’re grateful for your understanding as we adapt, for your kindness to our staff and for the changes that you are also having to make in our restaurants. Most of all we’re grateful for your support.
Of course – we won’t let vouchers expire because of a pandemic. Any vouchers with an expiry date between 1st March 2020 and 1st September 2020 will have an extra 12 months grace so you can come back when it best suits you.
We’ll be opening a restaurant in London as soon as we can, and will be making an announcement on the 29th of June about the reopening of all our restaurants. Bookings will open roughly 10 days before each restaurant opens.
You can keep up to date with these announcements via our website, our mailers (subscribe here) or social media.
Unfortunately not. We’re keen for you to still be able to enjoy a drink before or after your meal at Hawksmoor, but while social distancing is in place we’re going to serve those at your table.
You can click through to the shop on our website here, where you can buy all the things mentioned above, although Hawksmoor at Home is currently only available in small numbers. If it proves popular then we’ll be developing the range and increasing the volumes over time.
You can keep up to date with any changes via our website, our mailers (subscribe here) or social media.
Please get in touch with us at email@example.com and we will try and get that sorted out for you as soon as possible. Please bear with us at the moment as some of the team may be on furlough/flexible furlough.