Wellness

We have always taken the safety of our staff and customers extremely seriously and tried to achieve what we would consider a gold standard for the industry.  During the Covid-19 pandemic this has never been more important.  We are re-opening with the same philosophy that has served us so well for the last year, and which has always under-pinned health and safety and hygiene at Hawksmoor: we work extremely hard behind the scenes to make everything as safe for our staff and customers as possible, so that when you come and sit in our restaurants everything will feel as normal as possible.

We are lucky to have restaurants where social distancing is relatively easy, were invited to consult with government on the guidance as part of their technical team at the beginning of the pandemic, and to have the resources to ensure we go above and beyond that guidance in terms of cleaning, training and employing third parties to audit us as Covid-secure.  Below is a high-level summary of our approach.

The fundamental principles that underpin government guidance are that the low contagion risks associated with Covid-19 in restaurants are best diminished further via social distancing, face coverings, enhanced hygiene, specific risk assessments and careful management of our workforce – for example with enhanced hygiene training and daily health checks for staff, which now include twice-weekly Covid tests.

As well as following all these guidelines we have also worked with our specialist cleaning contractors and our specialist health and safety consultants to develop a Covid-safe standard for Hawksmoor restaurants that we believe also represents a gold standard and on which we are audited, not just by Environmental Health Officers but also by our central team and own consultants.  This includes regular disinfecting of surfaces and key hand contact points throughout the restaurant.

We want you to feel as relaxed and content as possible at Hawksmoor.  That may mean you have requests that reflect your own view of risks – disposable napkins or menus for example – and, as with any reasonable customer request at Hawksmoor, you should feel free to ask and we will do whatever we can to make you feel comfortable during your visit. We also ask that you follow the latest government advice on wearing a face mask when entering and moving around the restaurant.

Our experience is that customers appreciate Hawksmoor doing what it has always done and offering people a haven from the outside world, where you can enjoy your meal with the people you’re eating and drinking with without being confronted by a sterile environment or having our extensive regime to ensure your wellbeing too overt.

As you no doubt know the rules around being Covid-secure are regularly changing and can be difficult to keep up with.  We’re grateful for your understanding, for your kindness to our staff and for the changes that you are also having to make in our restaurants.  Most of all we’re grateful for your support.

Will & Huw Signature

 

FAQ’s

Of course – we won’t let vouchers expire because of a pandemic. Any vouchers with an expiry date between 1/3/20 and 31/5/21 have until 31/5/22 to redeem them, so you can come back when it best suits you.

All our restaurants are currently closed under the government guideliness. We will be opening all our restaurants from 17th May indoors with parties of up to 6 or 2 households. Online reservations are open for up to 6 here.

Yes you can, if we have space – in our restaurants which have separate bar areas – but unfortunately not sat AT the bar due to keeping a safe distance from staff. Please ring ahead to check availability if you’d like to have a drink in the bar before your meal.

If you have any questions regarding future private dining or venue hire bookings please email the restaurants directly with your enquiry.

You can click through to the shop on our website here, where you can buy Hawksmoor at Home steak boxes, cocktails, limited edition spirits, gift cards and cook books.

You can keep up to date with any changes via our website, our mailers (subscribe here) or social media.

Please get in touch with us at hello@thehawksmoor.com and we will try and get that sorted out for you as soon as possible. Please bear with us at the moment as some of the team may be on furlough/flexible furlough.

If you have any questions regarding future private dining or venue hire bookings please email guildhall@thehawksmoor.com.

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